Return Policy
Customer satisfaction is our #1 priority at Soy Candles Plus More.
Returns are on a case-by-case basis due to the nature of the products. Any "made to order" items (ie: candles) cannot be
returned. Contact our customer service group to see if your item qualifies. If the item qualifies, returns are for the products
total. Shipping fees are a contracted service and cannot be refunded. Returns are to be sent in their original, unused
condition, by insured mail to the above address within 14 days from the receipt date. We are not responsible for any package
shipped without insurance. Credit will not be issued for items not returned via insured mail. We will issue you a Return
Authorization Number when you contact us.
When the return is received, we will process the refund as long as the item is in resalable condition. Refunds may take up to
one month to show on your statement.
In the case of broken or damaged items we will process each case individually. While this is rare, less than .08% of our
packages arrive with any damage, it is not impossible. To file a claim with our shipping providers it is necessary to have proof
of damage, i.e. damaged item, original packaging including the outside box and packing material (peanuts and/or bubble
wrap). Do not discard any items until contacted by either the Staff at Soy Candles Plus More or the shipping provider. If
damaged items or packaging are thrown away a credit/refund cannot be issued and replacement products cannot be sent
under any circumstances
Customer satisfaction is our #1 priority at Soy Candles Plus More.
Returns are on a case-by-case basis due to the nature of the products. Any "made to order" items (ie: candles) cannot be
returned. Contact our customer service group to see if your item qualifies. If the item qualifies, returns are for the products
total. Shipping fees are a contracted service and cannot be refunded. Returns are to be sent in their original, unused
condition, by insured mail to the above address within 14 days from the receipt date. We are not responsible for any package
shipped without insurance. Credit will not be issued for items not returned via insured mail. We will issue you a Return
Authorization Number when you contact us.
When the return is received, we will process the refund as long as the item is in resalable condition. Refunds may take up to
one month to show on your statement.
In the case of broken or damaged items we will process each case individually. While this is rare, less than .08% of our
packages arrive with any damage, it is not impossible. To file a claim with our shipping providers it is necessary to have proof
of damage, i.e. damaged item, original packaging including the outside box and packing material (peanuts and/or bubble
wrap). Do not discard any items until contacted by either the Staff at Soy Candles Plus More or the shipping provider. If
damaged items or packaging are thrown away a credit/refund cannot be issued and replacement products cannot be sent
under any circumstances
Bath & Body:
Items in our Bath & Body section are made from the highest quality ingredients; however we cannot guarantee they are
hypoallergenic. If you have an allergy to any known ingredient, do not use the item. If there is any question about the
ingredients and a possible reaction, consult the label of each item and your physician. Neither Soy Candles Plus More or the
manufacturer of each product are responsible for adverse reactions.
The statements on this site related to the benefits of specific herbs, oils and other products have not been evaluated by the
Food and Drug Administration. None of these products are intended to be used to treat or heal any illness or condition.
Products are not tested on animals.
Items in our Bath & Body section are made from the highest quality ingredients; however we cannot guarantee they are
hypoallergenic. If you have an allergy to any known ingredient, do not use the item. If there is any question about the
ingredients and a possible reaction, consult the label of each item and your physician. Neither Soy Candles Plus More or the
manufacturer of each product are responsible for adverse reactions.
The statements on this site related to the benefits of specific herbs, oils and other products have not been evaluated by the
Food and Drug Administration. None of these products are intended to be used to treat or heal any illness or condition.
Products are not tested on animals.
Privacy Policy:
This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data.
Yahoo! automatically collects order information but may only use this information in the aggregate. If
you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about
your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo!
uses this information.
Soy Candles Plus More is hosted by the Yahoo! Shopping Network and is completely secure. The
information you provide to Soy Candles Plus More is used to process and deliver products that you
have ordered. We value your privacy; we do not share or sell your personal information with any other
company, individual or third party.
"Cookies"
A "cookie" is a small data file that can be placed on your hard drive when you visit certain Web
sites. We may use cookies to collect, store, and sometimes track information for statistical
purposes to improve the products and services we provide. If you are a Customer, we may use a
cookie to save your settings and to provide customizable and personalized services. These
cookies do not enable third parties to access any of your customer information.
Commitment to Children's Privacy
Protecting children’s privacy is especially important to us. It is our policy to comply with the
Children’s Online Privacy Protection Act of 1998 and all other applicable laws.
This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data.
Yahoo! automatically collects order information but may only use this information in the aggregate. If
you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about
your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo!
uses this information.
Soy Candles Plus More is hosted by the Yahoo! Shopping Network and is completely secure. The
information you provide to Soy Candles Plus More is used to process and deliver products that you
have ordered. We value your privacy; we do not share or sell your personal information with any other
company, individual or third party.
"Cookies"
A "cookie" is a small data file that can be placed on your hard drive when you visit certain Web
sites. We may use cookies to collect, store, and sometimes track information for statistical
purposes to improve the products and services we provide. If you are a Customer, we may use a
cookie to save your settings and to provide customizable and personalized services. These
cookies do not enable third parties to access any of your customer information.
Commitment to Children's Privacy
Protecting children’s privacy is especially important to us. It is our policy to comply with the
Children’s Online Privacy Protection Act of 1998 and all other applicable laws.
Back Orders / Out of Stock Items:
We try to keep our website updated with current availability information however, sometimes an item will be
temporarily unavailable and not noted. This is a rare occurrence but is possible. You will be notified in case of
any backorder or out-of-stock item situation with the option to cancel your order or wait until the item is back in
stock. In the case of cancellation you will be refunded the full merchandise total plus the total shipping charges
for the out-of-stock items.
Make note of production times for each item as many of our items are made to order and are not currently in
stock, instead they are made new at the time of the order
We try to keep our website updated with current availability information however, sometimes an item will be
temporarily unavailable and not noted. This is a rare occurrence but is possible. You will be notified in case of
any backorder or out-of-stock item situation with the option to cancel your order or wait until the item is back in
stock. In the case of cancellation you will be refunded the full merchandise total plus the total shipping charges
for the out-of-stock items.
Make note of production times for each item as many of our items are made to order and are not currently in
stock, instead they are made new at the time of the order
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Soy Candles Plus More :: Policy
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